I was cooking dinner and decided turned on mio TV to tuck into my steak and salad while watching the the F1 qualifying. Alas, I came out of the kitchen to a blank screen. I had to look at my projector to make sure it was on! Time to troubleshoot.
My first step was to hit the guide button which did show that everything was indeed on when the guide information appeared on screen. I changed the channel and that worked, so I switched it back to the F1 qualifying only to see it freeze in about 5 seconds. Going back and forth between the channels resulted in the same behaviour. Time to reset the mio TV set top box.
I took the power cords out of the set top box and did the same for the ADSL modem/router for good measure. Upon reinserting the power cords the mio TV set top box rebooted and came up with an error message:
Invalid mio TV service number. Please call 1800 5556000 (Home User) or 1606 (Business).
I tried a couple of variations such as holding the button down on the set top box for 5 seconds and a different order of starting up the two boxes, but nothing worked.
Needless to say at this point I was not happy. My food was almost ready, so I had the phone in one hand calling Singtel and the tongs flipping the steaks in the other. Then I was told to enter my home telephone number.
Now if you have read my earlier post you would know that I only need mio TV for the service itself, but I had to get a phone number (which I never use) as part of the package. That meant I had to go to my filing cabinet and get the damn phone number from my records and call Singtel again. I was now really pissed off and had to call in reinforcements. My wife was sent to the kitchen to finish dinner!
I got through to Singtel’s support people and guess what he asked me to do?
Him: “Could you please reset the box?”
Me: “I’ve done it 3 times already, do you really think it will make a difference doing it once more?”
Him: “I need you to reset the box so that we can track the order of events.”
Me: “Ok…. same problem.” *palm face*
He then had to contact someone to reset my profile and would call me back in 20 minutes. When he called back (in good time too, well done Singtel), he asked me to reset the mio TV set top box again, but to no avail, the same error appeared.
There was nothing else that could be done over the phone, so I’m now waiting for someone to come to my apartment and fix the problem.
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i have the same problem, and have the technician over 3 times.
so you changed the IP address and turned off dhcp?
the incompetent singtel technician can only recommend a new modem *face palm*.
3 times, wow! That’s really bad luck.
They couldn’t really tell me what causes this problem, but I’d love to know.
Did you get a new modem and did that fix the problem?
I get this on the day of installation of my exStream services.After tech did update,its okay.The process is this:
Green thing with CH001 NO SIGNAL(astro ARUNA) message for 15 to 30 Mins
Then reboot with
MIO TV Purple screen with error message.
Invalid mio TV service number. Please call 1800 5556000 (Home User) or 1606 (Business).
Then
1 Gear Screen
Then
3 Bar
Then
2 Gear Screen
Then
3 dots
Then
mio TV loading gear
Then
MIO TV Purple screen
Then
“Upgrade in Progress”
Your mio TV is being upgraded
Do not Disconnect power or network connections during this process
(———– )
Update:65% Complete
Estimated time remaining
15 Mins
Then
“Upgrade in Progress”
Your mio TV is being upgraded
Do not Disconnect power or network connections during this process
(————–)
Update:100% Complete
Estimated time remaining
Set-Top Box is restarting
3 dots
Then
mio TV loading gear
Then
MIO TV Purple screen
then
Channels come back to service
They installed 2nd mio TV STB,2wire 5012NV-002 Router and a ONT for my 50Mbps exPlore Home 50 @ $64.90/months.I also have 200Mbps for my friends in another block itself which was activated on 23rd April 2011 while mine get on 24th June 2011.My home has no mio Voice and it is under SibgTel DEL instead.So far so good.
And they increase my mio TV bandwidth
Streams:1 SD/5 HD(WAN) ; 1 SD/5 HD(Dev)
Bandwidth Cap: 64500000(WAN) ; 64500000(Dev)
Remote Playback:1 SD/ 5HD 64500000(WAN)
At System resources,
Streams:1 SD/5 HD(WAN) ; 1 SD/5 HD(Dev)
Bandwidth Cap: 64500000(WAN) ; 64500000(Dev)
Remote Playback:64500000; 1 SD/5 HD
Number of DTT tuners:0
Allocated Managed Memory: 4,946 KB
Allocated Physical memory: 10 080 KB
Available vitual memory:8 138 KB
Memory load:74%
Disk Status:Not Present
Disk usage:N/A
I had my exPlore Home 50 installed in my home on 24th June 2011.Before that,I had my mio TV Via ADSL and my mio TV was running on a unknown telephone line.Before that,I had bad streaming for mio TV Channels till 24th June 2011.The 2wire 5012NV-002 mio Box is better than the 2 ADSL modem.The experience is better than my ADSL previously.
I had to go this fraustration,on the first day when Fiber was installed,I had the same problems as yours.The screen when tech on the system for the first time.The photo was
http://www.louco73.com/wp-content/uploads/2011/07/invalid_miotv_service_number.jpg
The tech told me that the version 1.5.25309.100 is not compatible with mio TV on exStream Service.I had to wait for 45 Minutes for the update to be completed.After that,they did hard reset which they took 20 Minutes.After that the mio TV was upgraded to 1.6.25310.134 and the picture came out.After that,another tech came to setup the 2nd mio TV Box in my room and they take some of my wall in my home till it damaged.After that,tech setup my exStream Internet and test my speedtest.net.The test for Fiber Internet went smoothly.
The Internet speed was
http://www.speedtest.net/result/1355508626.png
http://speedtest.net/result/1355507793.png
http://www.speedtest.net/result/1355510516.png
The mio TV Service running smoothly on fiber than ADSL mio TV Service.
My 1st Set-Top Box got problem which the mio STB keeps rebooting when we switch some channels.
Preset 0001
Preset 00
Default network
00:00:00:00:00:00
Default ID from ONT
Bootstrap Unavailable to prevent it from rebooting
Time:9:00 am
Unknown Strap Boot
System Information
System Information
Time:11/29/2011 6:12:12(session:00:10:03)
TV2 Client Version:1.6.25310.137(RELEASE)
Platform/OS Version:WinCE/5.0.1400
BootStrap ROM Version: Unavailable to find bootstrap
Set-Top Box / CPU:MOTOROLA VIP1200AP / 297
Set-Top Box Serial Number:M91005FBA612
MAC ID:00-23-A3-CD-BA-1A
Client ID:de81c259-8a8a-44ad-b44a-99d96ce58e1
However the 2nd mio TV Box is okay.
Now,The bootstrap on mio TV Is back to normal.
Mio TV replacement is currently ongoing.They issued a Motorola VIP1200AP instead of New Cisco mio TV STB.Therefore,replacement process has been halted.
Please Stay tuned for updates as soon as possible.
Still using Tatung STB For now.
Is Something wrong with MIO TV Today.The Picture became pixelated and Broke Up.After that,Pace A5520N Rebooted and Mio TV is Down Totally.
Now at 7:12 PM,there is still no MIO TV.