Tag Archives: mioTV

Singtel mioTV Problem

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I was cooking dinner and decided turned on mio TV to tuck into my steak and salad while watching the the F1 qualifying. Alas, I came out of the kitchen to a blank screen. I had to look at my projector to make sure it was on! Time to troubleshoot.

My first step was to hit the guide button which did show that everything was indeed on when the guide information appeared on screen. I changed the channel and that worked, so I switched it back to the F1 qualifying only to see it freeze in about 5 seconds. Going back and forth between the channels resulted in the same behaviour. Time to reset the mio TV set top box.

I took the power cords out of the set top box and did the same for the ADSL modem/router for good measure. Upon reinserting the power cords the mio TV set top box rebooted and came up with an error message:

Invalid mio TV service number. Please call 1800 5556000 (Home User) or 1606 (Business).

Invalid mio TV Service Number

Invalid mio TV Service Number

I tried a couple of variations such as holding the button down on the set top box for 5 seconds and a different order of starting up the two boxes, but nothing worked.

Needless to say at this point I was not happy. My food was almost ready, so I had the phone in one hand calling Singtel and the tongs flipping the steaks in the other. Then I was told to enter my home telephone number.

Now if you have read my earlier post you would know that I only need mio TV for the service itself, but I had to get a phone number (which I never use) as part of the package. That meant I had to go to my filing cabinet and get the damn phone number from my records and call Singtel again. I was now really pissed off and had to call in reinforcements. My wife was sent to the kitchen to finish dinner!

I got through to Singtel’s support people and guess what he asked me to do?

Him: “Could you please reset the box?”

Me: “I’ve done it 3 times already, do you really think it will make a difference doing it once more?”

Him: “I need you to reset the box so that we can track the order of events.”

Me: “Ok…. same problem.” *palm face*

He then had to contact someone to reset my profile and would call me back in 20 minutes. When he called back (in good time too, well done Singtel), he asked me to reset the mio TV set top box again, but to no avail, the same error appeared.

There was nothing else that could be done over the phone, so I’m now waiting for someone to come to my apartment and fix the problem.

I Succumbed to Singtel mio TV!

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I finally succumbed to getting Singtel mio TV installed, using the ADSL (Telephone) option and not the fibre that I wanted. After watching the first Forumla 1 race of the season at someone else’s place I decided that I couldn’t do that all year, especially when the Brazilian race is on at some ungodly hour!

I went into the Singtel centre at Parkway Parade and after a long wait got to speak to a guy there. I confirmed that I couldn’t get mio TV on fibre and signed up for the ADSL version with an 18 month contract at roughly $40 per month. The installation appointment was set for a 10-14 days later.

When the Singtel service guy came over I explained the issues with using the telephone line (bad locations of the points). He eventually gave up trying to get one working (which I told him was not connected) and ran a new line from outside my apartment into the existing conduit for my fibre and Starhub cable.

The second Singtel guy arrived to install the ADSL modem and the mio TV box. The ADSL modem is now sitting where the fibre was terminated in the living room. A network cable then runs around the side of the living room to my rack to connect to the mio TV box.

While not the solution that I wanted at least I can watch the EPL, Formula1 and the upcoming Rugby World Cup. I watched my first game of EPL at home this season on Monday night, Liverpool v Man City. Liverpool won convincingly 3-0, so I think it must be because I was watching! 😉

Singtel mioTV on Fibre

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I decided to call Singtel to ask them about getting mioTV on my fibre connection. I have a Starhub service bundle for internet access, a digital telephone line and cable TV, all of which I’m quite happy with at the moment. The internet and telephone services are running over fibre which is both fast and stable. This means I just need the mioTV service from Singtel to run over the fibre connection.

The reason I decided to finally sign up for mioTV was the upcoming start to the F1 season. Then there is the EPL, which I’ve not watched so far this year, apart from Liverpool thrashing Manchester United (Yay!) while I was in China. Given Liverpool’s form at the start of the season, I’ve not missed much!

After getting through to a lady on the Singtel enquiry line I explained that I didn’t have any current Singtel services and I would like to sign up to mioTV using the fibre connection. The lady then explained that I would have to sign up for a bundle to get mioTV on the fibre connection! That’s right, I would need another internet connection service that I would never use and a phone line that I would never use, just to get mioTV!

The other option, if I didn’t want to use fibre, is to use the ADSL connection through a standard Singtel telephone line. The problem is that I don’t have a Singtel telephone line and would have to sign up for a new line, that I would never use!

It strikes me as a strange business policy to not want customers who are using competitive products to try a unique service as a foot-in-the-door to upsell or convert customers over time.

If someone is listening at Singtel then please come up with an offering that allows customers who are willing to pay for a mioTV service on fibre to purchase JUST that!