Tag Archives: Singtel

I Succumbed to Singtel mio TV!

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I finally succumbed to getting Singtel mio TV installed, using the ADSL (Telephone) option and not the fibre that I wanted. After watching the first Forumla 1 race of the season at someone else’s place I decided that I couldn’t do that all year, especially when the Brazilian race is on at some ungodly hour!

I went into the Singtel centre at Parkway Parade and after a long wait got to speak to a guy there. I confirmed that I couldn’t get mio TV on fibre and signed up for the ADSL version with an 18 month contract at roughly $40 per month. The installation appointment was set for a 10-14 days later.

When the Singtel service guy came over I explained the issues with using the telephone line (bad locations of the points). He eventually gave up trying to get one working (which I told him was not connected) and ran a new line from outside my apartment into the existing conduit for my fibre and Starhub cable.

The second Singtel guy arrived to install the ADSL modem and the mio TV box. The ADSL modem is now sitting where the fibre was terminated in the living room. A network cable then runs around the side of the living room to my rack to connect to the mio TV box.

While not the solution that I wanted at least I can watch the EPL, Formula1 and the upcoming Rugby World Cup. I watched my first game of EPL at home this season on Monday night, Liverpool v Man City. Liverpool won convincingly 3-0, so I think it must be because I was watching! 😉

Singtel mioTV on Fibre

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I decided to call Singtel to ask them about getting mioTV on my fibre connection. I have a Starhub service bundle for internet access, a digital telephone line and cable TV, all of which I’m quite happy with at the moment. The internet and telephone services are running over fibre which is both fast and stable. This means I just need the mioTV service from Singtel to run over the fibre connection.

The reason I decided to finally sign up for mioTV was the upcoming start to the F1 season. Then there is the EPL, which I’ve not watched so far this year, apart from Liverpool thrashing Manchester United (Yay!) while I was in China. Given Liverpool’s form at the start of the season, I’ve not missed much!

After getting through to a lady on the Singtel enquiry line I explained that I didn’t have any current Singtel services and I would like to sign up to mioTV using the fibre connection. The lady then explained that I would have to sign up for a bundle to get mioTV on the fibre connection! That’s right, I would need another internet connection service that I would never use and a phone line that I would never use, just to get mioTV!

The other option, if I didn’t want to use fibre, is to use the ADSL connection through a standard Singtel telephone line. The problem is that I don’t have a Singtel telephone line and would have to sign up for a new line, that I would never use!

It strikes me as a strange business policy to not want customers who are using competitive products to try a unique service as a foot-in-the-door to upsell or convert customers over time.

If someone is listening at Singtel then please come up with an offering that allows customers who are willing to pay for a mioTV service on fibre to purchase JUST that!